The QL Standard support contract provides is a standard break/fix support contract. You have an SLA, 24x7 coverage, and unlimited incidents.This version is billed monthly.
The SLA provides the following services:
- Service Level Agreement
- 24x7 Response
- Costs are per server
- Download the two files attached to this product
- Sign and return the documents in full via (pick one):
- billing <at> commandprompt.com
- Fax: 503.210.0334.