The SLA Contract provides is great for customers who do not feel their support needs will be high but still want the comfort of knowing they have a guaranteed response time and 24x7 coverage.
The SLA provides the following services:
- Service Level Agreement
- 24x7 Response
- Immunity to emergency rates
- Hourly rates still apply
- Costs are enterprise wide
- Download the two files attached to this product
- Sign and return the documents in full via (pick one):
- billing <at> commandprompt.com
- Fax: 503.210.0334.