Mammoth
  • |
  • Contact
  • |
CMD | Command Prompt, Inc. - PostgreSQL Solutions, Support & Hosting
  • |
  • |
  • |
  • |
  • |
Support Options

Command Prompt is the longest operating PostgreSQL professional solutions and support business. Below you will find our standard support options, if you have any questions please do not hesitate to contact us if you have any questions. For your review we have also included a detailed document on the different support options. We look forward to any opportunity to serve you in the future.

Postgres(QL) Support Plans and Prices

SLA

Monthly

Annual

The SLA Contract is great for customers who want a guaranteed response time that isn't tied to the number of servers they have. It provides 24x7 coverage and is immune to emergency rates.

The SLA provides the following services:

  1. Service Level Agreement

  2. 24x7 Response

  3. Immunity to emergency rates

  4. Immunity to after hours rates

  5. Hourly rates still apply

  6. Costs are enterprise wide

$350.00

$3,000.00



QL Standard

Monthly

Annual

The Standard Support Contract is designed for those who wish a basic 24x7 support package. This is a traditional break/fix support[1].

QL Basic provides the following services:

  1. Service Level Agreements

  2. 24x7 Response

  3. Immunity to emergency rates should they apply

  4. Hourly rates do not apply to Break/fix support

  5. Costs are per server

$350.00

$3,000.00



QL Premium

Monthly

Annual

The Premium Support Contract is designed for those who want a 24x7 support package with added benefits. This is a traditional break/fix support[1].

QL Premium provides the following services:

  1. Service Level Agreements

  2. 24x7 Response

  3. Immunity to emergency rates should they apply

  4. Hourly rates do not apply to Break/fix support

  5. Costs are per server

  6. Yearly Database Audit (1295.00 value)[2]

  7. Remote Hands (zero cost investigative service)

  8. Optional Uptime monitoring with dispatch

$600.00

$5,000.00

  1. The work involved in supporting a technology when it fails in the normal course of its function, and needs intervention by some support organization to be restored to working order.
  2. If client pays for a QL Premium monthly plan (versus annual) and client cancels before 12 months, the full price of the database audit will be invoiced over and above the QL Premium rate.



Copyright © 2000-2013 Command Prompt, Inc. All Rights Reserved. All trademarks property of their respective owners.