Enterprise Professional Services and 24x7x365 Support
For 27 years, Command Prompt has been providing best-in-class Postgres and Open Source Support and Professional Services. We specialize in bringing white glove service to our clients with enterprise-wide services that can be engaged 24x7x365
| Features | Consulting | SLA | Proactive |
|---|---|---|---|
| Enterprise Wide 24x7x365 | ✔️* | ✔️ | ✔️ |
| Service Level Agreement | ✔️ | ✔️ | |
| Postgres and full-stack Professional services | ✔️ | ✔️ | ✔️ |
| Monthly Billing Cycle | ✔️ | ||
| Quarterly/Annual Billing Cycle | ✔️ | ✔️ | |
| Fixed Hourly Rate | ✔️ | ✔️ | |
| Priority Response | ✔️ | ✔️ | |
| Immunity from after-hours and emergency rates | ✔️ | ✔️ | |
| Advanced Monitoring | ✔️ |
Expect more from your Professional Services and Support provider.
Supported Technologies
- PostgreSQL support, consulting and development including production and Extended Life Support.
- Long Term Release Linux distributions such as Rocky, RHEL, Ubuntu LTS etc...
- Software as Code and automation technologies such as Salt and Ansible Python and Django
- Architecture and Design using modern techologies such as Ceph, LXD Identity/Auth Services including MFA and Single Sign on Best Practices Architecture and Consulting Infrastructure as Code (Salt/Ansible)
Existing Partners
Existing clients seeking services may chose from one of the following options:
- Login to your client environment an open an issue.
- Email to your client environment. Ensure the keyword: EMERGENCY is in subject line for emergencies
- Phone: +1.503.667.4564
For detailed instructions please download the emergency procedure linked below.
New Clients
Are you tired of being a customer? Would you like to know your vendor is a partner vested in the success of your enterprise? Then Command Prompt is your Open Source and PostgreSQL support company. We have been operating since 1997 and have a partner retention rate that other professional support companies can only dream of.
With Command Prompt as your partner, you will receive enterprise-wide, top-tier support services from one of the oldest (and oldest PostgreSQL) Open Source companies in existence. We do not charge per instance, per socket, or per database size. We have U.S. and globally distributed staff available to provide a level of support rarely experienced by consumers of Open Source technologies. Our 24x7x365 support offerings grant access to our support engineers whose only purpose is to ensure our clients have unparalleled operational excellence in up-time, reliability and performance.
Initiate Services
At Command Prompt, Inc., we make it transparent and simple to initiate a partnership. To start, pick one of the following:
- Email sales@commandprompt.com with a request
- Submit a contact form
- We are phone call friendly give us a call!
SLA
With a Command Prompt SLA, you get a comprehensive and superior support and service offerings throughout the entire Postgres data application and operational lifecycle – from development and proof-of-concept, to QA/test, to deployment and production.
We combine monitoring, system tuning, and defined SLAs to ensure the security of your data and performance of your systems.
You will receive a range of benefits, such as:
- Optional Proactive Support
- Expert technical support
- Proactive technical assistance
- Robust security updates
- Maintenance updates and upgrades
- Access to Command Prompt’s Client Support Portal:
Tracking of Support Incidents
Documentation
Knowledge Based Tools